Key Responsibilities:
- Monitor the banking operations of the branch and ensure that all activities run smoothly and within prescribed time and budgets.
- Conduct surprise checks on tellers to ensure that cash holding is not below or exceed the approved limit at any one time.
- Authorize payments that are within his/her discretionary power.
- Start the branch computer system (IPC) daily an ensure that the system is shut down by the end of the day.
- Attend to customers’ enquiries and complaints, and assist in answering/solving if he can, otherwise refer to BM.
- Appraise subordinates annually and make appropriate recommendations on their personal development.
- Train, Guide, Coach & Motivate staff in providing excellent customer service and ensure all staff embed our Maybank Core Values in their discharging their duties
- Assist Branch Manager in preparing the branch annual budgets covering deposits, overheads, capital expenditure and staff requirements.
- Provide referral of potential customer to Business Unit through marketing/liaising with customers.
- Solicit Deposit growth and Fee based income such as MAS, ATM, Remittances, etc
- Develop good rapport and relationship with customer and ensure excellent customer service are delivered.
Job Requirements:
- At least a Bachelor’s degree/Professional Qualification in Marketing, Finance, Business Administration or equivalent.
- High proficiency spoken or written of English language.
- Be versatile in communication and interpersonal skills.
- Obtained minimum 2 years of experience in branch operation.
- Have a sound understanding of the credit operation and supervision will be an added advantage.
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