Security Statement

Security standards employed by us—and what you can do to stay safe online

Maybank (Cambodia) Plc. is highly committed to ensuring that all transactions performed through our online financial service are secure, safe and confidential. For this purpose, we enforce privacy protection control systems designed to ensure the highest security standards and confidentiality.

•  Username and password

•  Information protection

•  Data confidentiality and data integrity

•  Systems security and monitoring

•  Computer virus protection

•  Updating your browser

•  Security tips

Username and Password

To prevent unauthorized access to our online financial services, every customer is required to select a username and an alphanumeric password, which provide access to their financial information. The username must be between 6 to 16 characters and the alphanumeric password between 8 to 12 characters. The password must include both alphabets and numbers but you may also use special characters (e.g. & * $) except spaces.

The username and alphanumeric password are case sensitive. For example, if your password is "fuNNySAD2B" and you key in "fuNNySAD2b", you will not be able to login (the "b" must be uppercase).

Here are some tips to ensure the integrity of your username and password:

•  Do not choose a password that others can easily guess.

•  Do not use simple words, your name, birth date, telephone number or names listed in a standard dictionary.

•  Memorize your password and do not write it down.

•  Passwords or PINs should be used when accessing an online account to protect your personal information.

•  Sharing your password or PIN with another person is the same as giving that individual authority to use your name in a transaction. It should not be disclosed even if requested by an authorized Maybank (Cambodia) Plc. Officer.

•  Change your password frequently.

To create a unique password, try the following methods (but don't copy the examples):

•  Use a combination of unrelated words and numbers

E.g. tiger63rain

•  Use grossly misspelled or mistyped words

E.g. sinaran_07 —: slnalam_07

•  Use both upper and lower case characters

E.g. funnysad2b —: fuNNySAD2B

•  Use a line of lyrics or poem

E.g. "A thousand sad reasons for a broken heart" —: 1Ksrfabh

Information Protection

While we take considerable effort to ensure a safe and secure online experience, we have no control over the computer you use to access Maybank2u.com.kh. As an added security feature, we have incorporated an automatic log out function if no activity is detected after a preset time limit.

However, you must ensure you do not provide anyone the opportunity to gain access to your account information:

•  Ensure no one has access to your computer or records your online activities.

•  Always log out of Maybank2u.com.kh immediately after completing transactions and before visiting other websites.

•  Do not send any information about your account via e-mail.

•  Disable the AutoComplete function on your browser to avoid automatic completion of your ID when you type in User ID.

To turn AutoComplete "On" or "Off" in MS Internet Explorer browser:

•  Click the "Tools" menu and select "Internet Options”.

•  Click "Internet Options" to get the "Content" tab.

•  From this tab, click the "AutoComplete" button.

•  Uncheck "User names and passwords on forms".

Maybank2u.com.kh collects personal information that you voluntarily provide on this Website, which may include your name, address, e-mail address, marital status, salary range, number(s) of children, etc. We use this information to communicate with you and to provide you with your requested services or products. If you provide your consent at the time your personal information is collected via this Website, we may also provide you with information, special offers, and promotions. Furthermore, we may store some or all of that personal information and use it for marketing research and marketing purposes. We maintain your data for as long as you are a customer of the Maybank (Cambodia) Plc. Personal information shall be retained by the Bank in accordance with the current law and regulatory requirements.

Data Confidentiality and Data Integrity

To ensure data confidentiality and integrity, all information transmitted over the Internet is encrypted using the higher 256-bit Secure Sockets Layer (SSL) protocol from Verisign Certificate Authority. SSL is a secure way of transferring information between two computers on the Internet using encryption. Strong end to end encryption is also adopted within the bank's computer networks and resources.

Maybank2u.com.kh is WebTrust certified. This certifies our compliance with leading international security standards and Best Practices, as well as our commitment to maintaining a secure environment. WebTrust is an independent corporation that monitors and tests our facilities to assure that we maintain the highest and most current standards in Internet information security and exchange.

Systems security and monitoring Systems security and monitoring

Maybank (Cambodia) Plc. has adopted a combination of the following systems security and monitoring measures for online transaction.

•  Firewall systems, strong data encryption, anti-virus protection and round-the-clock security surveillance systems to detect and prevent any form of illegitimate activities on our network systems.

•  Regular security reviews of our systems by our internal System Auditor as well as external security experts.

•  When you have a broadband connected to the Internet (always-on connection), consider installing a personal firewall. At a minimum, power-off your PC when not in use.

We also take every effort in ensuring collaboration with major vendors/manufacturers to keep abreast of information security technology developments, for possible and future implementation.

Computer virus protection

Computer viruses are real and once your computer is infected it can cost you time, loss of information, repair expense, and aggravation. Make sure your computer has an anti-virus protection program installed to reduce the risk.

We recommend that you purchase a program that automatically upgrades your virus protection on a recurring basis. If you currently have a virus protection program on your computer without the automatic upgrade feature, make sure you update your virus detection program at least monthly and/or when you hear of a new virus to minimize your risk. You can do this by visiting the Internet site of the company that provides your software.

In addition, we advise you not to open attachments from others unless you are absolutely certain you can trust the source. However, it's best to be cautious. Whoever sent you that attachment may not know that they have carried the virus to you.

Updating your browser

An Internet browser allows access and the ability to navigate a myriad of information and service resources on the Internet. Most computers come with a browser already installed.

•  Always update your browser when new versions are released because they often include new security features.

•  Check your browser for built­in safety features that you may or may not elect to use.

•  If you use Internet Explorer, update it to IE version 7.0.

•  You may access the latest security patches here

•  It is a good practice to always check the site certificate before login.

Security Tips

Protect Yourself and Your Information Online

Be careful when you do your banking online. There have been cases of copycat web sites created by unauthorized persons posing as authentic web sites, or e-mail/phone calls asking you to provide personal or account-related information with the intention of carrying out Internet theft and fraud.

Please take necessary precautions and be on the alert for suspicious e-mail or phone calls asking for your personal account information. Never reveal your Internet Banking or ATM PIN or account information to anyone.

10 easy ways to protect yourself

1. Do not share your password with friends, relatives or anyone. Your password and PIN are designed to protect the privacy of your banking information. They will only work if you keep them private.

2. Change your password frequently. If you think your password has been compromised, contact us to reset your password.

3. Don't use the "remember password" function because this information can be easily accessed by hackers.

4. Do not send any information about your account via e-mail.

5. Do not provide your account details or passwords in response to an e-mail or by phone. A bank officer will never ask for this information.

6. Don't open suspicious e-mail attachments.

7. Avoid downloading free programs. These may incorporate hacker-friendly software.

8. Always log out of Maybank2u.com.kh immediately after completing transactions and before visiting other websites.

9. Clear your cache (information stored in your computer memory) each time you log out.

10. When using the Internet Banking Kiosk, logout and return to the Home Pagebefore leaving the kiosk.

If you have queries about any e-mail from Maybank or are suspicious that someone may be trying to get your PIN or account information under false pretences, contact our Maybank2U Cambodia Hotline +855 98/99 888 028 immediately.

Privacy Policy

Our commitment to your privacy

Our customers have always been our top priority and Maybank (Cambodia) Plc. is dedicated in ensuring that our online financial transactions are private, safe and secure. In short, your privacy is our top priority. This privacy policy is designed to explain some of the privacy principles we abide by, in providing a responsible and reliable online experience.

Types of information

When applying for any of Maybank (Cambodia) Plc.  products or services, or to perform any of your banking transactions online via this website, you will be required to provide us with information such as your name, age, gender, ID, contact information including email address and other information as necessary, where applicable, financial information such as income, assets and liabilities may be required as well.

Use of information

The information gathered is used primarily to provide you the financial services you have requested, evaluate your financial needs, prevent fraud and offer additional products or services that we believe may be of benefit to you. We may use the information to improve our website, our products and services. We may periodically send promotional emails about new products, special offers or other information which we may think you may find interesting. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

Employee access

Employee access is only limited to authorize employees who are fully trained in handling your information. These authorized personnel are required to ensure the confidentiality of your information and to respect your privacy at all times. Employees who have accessed to your information will be subjected to disciplinary action should they fail to observe this privacy policy.

Security measures adopted to protect user information

We protect your information in a highly secure data centre, adhering to strict computer security standards. We have put in place privacy protection control systems designed to ensure that our customers' information remain safe, secure and private. For more information on our security measures, please refer to our security statement.

Sharing of information

Besides sharing of information between members of the Maybank (Cambodia) Plc.,we do not disclose your information to any third party or external organizations. This is in view of our strict compliance to law on Banking and Financial Institutions.
However, to ensure that you benefit from our full range of products and services, your non­financial information may, from time to time, be provided to our alliance partners, suppliers and/or any other parties.

Should any information be provided to these entities, we will make every effort to ensure that the entity has adopted at least the same customer privacy standards as Maybank (Cambodia) Plc.

If you do not wish to share your information with any other entities, or you do not want to be solicited for products or services offered by Maybank (Cambodia) Plc., or entities it provides information to, please write in to us or email us at contactus.mcp@maybank.com

Links to other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Hence, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Privacy Statement

To provide you with products/services, we need your personal data. When you provide us with your personal data, we will do our utmost to protect the privacy of your data, and we would like you to be aware of the following:

Why Do We Need Your Personal Data?

We need your personal data:

•  For identification purpose, and to authenticate communications with, and instructions received from, you;

•  To fulfil legal and regulatory requirements obligations;

•  For assessing your suitability with our products/services offered;

•  For analysis and marketing purposes, so that we can develop and offer better products/services;

•  To facilitate our operations, and for processing your transactions, and instructions.

 What Types Of Personal Data Do We Collect About You?

We will collect data that will enable us to:

•  Identify you (e.g. name, identification numbers, DOB);

•  Keep in contact with you (e.g. address, phone numbers, email address);

•  Assess your profile (e.g. employment details);

•  Fulfill our legal and regulatory obligations; e.g. reporting obligations;

•  Record details of your transactions/communications with us; e.g. voice/video recordings, biometric data, data from the internet and mobile applications.

With Whom Do We Share Your Data?

Subject to compliance with legal and regulatory obligations, your personal data will be shared:

•  within the Maybank Group of companies;

•  with law enforcement agencies and regulatory bodies, with whom we are obliged to do so under certain circumstances;

•  when doing so is necessary to protect your interests and when obtaining your consent prior to doing so is not practicable;

•  with third parties with whom we have contracted with to provide certain services. These third parties are required to observe the same privacy standards that we have; and

•  with parties with whom we have obtained your consent to share.

While we may share your data within the Maybank Group of companies and with certain strategic partners for the purpose of introducing products and services which we believe may be beneficial to you, we will not contact you for marketing purposes unless you have expressed your consent for us to do so. We also wish to assure you that we will not sell your personal data to any third party.

Where Do We Collect Your Data From?

Your personal data with us is obtained from various sources. This includes:

•  information provided by you or sources authorised by you;

•  information obtained from legally and publicly available sources;

•  information released to us by the authorities;

•  when you sign up for Bakong Wallet under Maybank Cambodia

•  biometrics, digital footprints, geolocations, video images and voice recordings obtained during your interaction with us, whether physically or through digital channels.

How Do We Safeguard Your Personal Data?

We will do our utmost to protect the privacy of your data, be it in physical or digital form. This includes having in place procedures and security measures that meet international best practices. These measures are regularly reviewed to ensure that they are effective and adequate. All our staff members and authorized third parties will be required to comply with these measures and practices.

What Are Your Rights, As The Provider Of Your Data To Us?

You have the rights to request access to the personal data that you have provided to us. However, there may be a cost involved, depending on the nature of the data requested.

You also have the rights to withdraw your consent for us to process the personal data provided by you. However, the withdrawal of your consent may affect the products/services that we can extend to you.

You may also change or correct the personal data that you have provided to us. Please contact us if there are changes to your personal data, or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or outdated.

You can contact us by visiting any of our branches or call our Customer Care Hotline at +855 98 888 028 / +855 99 888 028.

Updates To This Privacy Statement

We may update this Privacy Statement from time to time. Please periodically review this Privacy Statement to stay informed on how we are protecting your information.

We provide the Privacy Statement in both English and Bahasa Malaysia. In case of any inconsistency between these two, the English version shall prevail. In case there are inconsistencies on how we collect or use your personal data between this Privacy Statement and the terms and conditions of your specific product or service or other contractual documents, the terms and conditions of your specific product or service or other contractual documents shall prevail.

This Privacy Statement was last updated in November 2021.