Key Responsibilities:

  • Monitor the banking operations of the branch and ensure that all activities run smoothly and within prescribed time and budgets.
  • Conduct surprise checks on tellers to ensure that cash holding is not below or exceed the approved limit at any one time.
  • Authorize payments that are within his/her discretionary power.
  • Start the branch computer system (IPC) daily an ensure that the system is shut down by the end of the day.
  • Attend to customers’ enquiries and complaints, and assist in answering/solving if he can, otherwise refer to BM.
  • Appraise subordinates annually and make appropriate recommendations on their personal development.
  • Train, Guide, Coach & Motivate staff in providing excellent customer service and ensure all staff embed our Maybank Core Values in their discharging their duties
  • Assist Branch Manager in preparing the branch annual budgets covering deposits, overheads, capital expenditure and staff requirements.
  • Provide referral of potential customer to Business Unit through marketing/liaising with customers.
  • Solicit Deposit growth and Fee based income such as MAS, ATM, Remittances, etc
  • ┬áDevelop good rapport and relationship with customer and ensure excellent customer service are delivered.

Job Requirements:

  • At least a Bachelor’s degree/Professional Qualification in Marketing, Finance, Business Administration or equivalent.
  • High proficiency spoken or written of English language.
  • Be versatile in communication and interpersonal skills.
  • Obtained minimum 2 years of experience in branch operation.
  • Have a sound understanding of the credit operation and supervision will be an added advantage.