- Maybank Oversea Units
- Cambodia
- Security & Privacy Policy
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Security Statement Security standards employed by us—and what you can do to stay safe online Maybank (Cambodia) Plc. is highly committed to ensuring that all transactions performed through our online financial service are secure, safe and confidential. For this purpose, we enforce privacy protection control systems designed to ensure the highest security standards and confidentiality.
Username and Password To prevent unauthorized access to our online financial services, every customer is required to select a username and an alphanumeric password, which provide access to their financial information. The username must be between 6 to 16 characters and the alphanumeric password between 8 to 12 characters. The password must include both alphabets and numbers but you may also use special characters (e.g. & * $) except spaces. The username and alphanumeric password are case sensitive. For example, if your password is "fuNNySAD2B" and you key in "fuNNySAD2b", you will not be able to login (the "b" must be uppercase). Here are some tips to ensure the integrity of your username and password:
To create a unique password, try the following methods (but don't copy the examples):
E.g. tiger63rain
E.g. sinaran_07 —: slnalam_07
E.g. funnysad2b —: fuNNySAD2B
E.g. "A thousand sad reasons for a broken heart" —: 1Ksrfabh Information Protection While we take considerable effort to ensure a safe and secure online experience, we have no control over the computer you use to access Maybank2u.com.kh. As an added security feature, we have incorporated an automatic log out function if no activity is detected after a preset time limit. However, you must ensure you do not provide anyone the opportunity to gain access to your account information:
To turn AutoComplete "On" or "Off" in MS Internet Explorer browser:
Maybank2u.com.kh collects personal information that you voluntarily provide on this Website, which may include your name, address, e-mail address, marital status, salary range, number(s) of children, etc. We use this information to communicate with you and to provide you with your requested services or products. If you provide your consent at the time your personal information is collected via this Website, we may also provide you with information, special offers, and promotions. Furthermore, we may store some or all of that personal information and use it for marketing research and marketing purposes. We maintain your data for as long as you are a customer of the Maybank (Cambodia) Plc. Personal information shall be retained by the Bank in accordance with the current law and regulatory requirements. Data Confidentiality and Data Integrity To ensure data confidentiality and integrity, all information transmitted over the Internet is encrypted using the higher 256-bit Secure Sockets Layer (SSL) protocol from Verisign Certificate Authority. SSL is a secure way of transferring information between two computers on the Internet using encryption. Strong end to end encryption is also adopted within the bank's computer networks and resources. 
Maybank2u.com.kh is WebTrust certified. This certifies our compliance with leading international security standards and Best Practices, as well as our commitment to maintaining a secure environment. WebTrust is an independent corporation that monitors and tests our facilities to assure that we maintain the highest and most current standards in Internet information security and exchange.  Systems security and monitoring Systems security and monitoring Maybank (Cambodia) Plc. has adopted a combination of the following systems security and monitoring measures for online transaction.
We also take every effort in ensuring collaboration with major vendors/manufacturers to keep abreast of information security technology developments, for possible and future implementation. Computer virus protection Computer viruses are real and once your computer is infected it can cost you time, loss of information, repair expense, and aggravation. Make sure your computer has an anti-virus protection program installed to reduce the risk. We recommend that you purchase a program that automatically upgrades your virus protection on a recurring basis. If you currently have a virus protection program on your computer without the automatic upgrade feature, make sure you update your virus detection program at least monthly and/or when you hear of a new virus to minimize your risk. You can do this by visiting the Internet site of the company that provides your software. In addition, we advise you not to open attachments from others unless you are absolutely certain you can trust the source. However, it's best to be cautious. Whoever sent you that attachment may not know that they have carried the virus to you. Updating your browser An Internet browser allows access and the ability to navigate a myriad of information and service resources on the Internet. Most computers come with a browser already installed.
Security Tips Protect Yourself and Your Information Online Be careful when you do your banking online. There have been cases of copycat web sites created by unauthorized persons posing as authentic web sites, or e-mail/phone calls asking you to provide personal or account-related information with the intention of carrying out Internet theft and fraud. Please take necessary precautions and be on the alert for suspicious e-mail or phone calls asking for your personal account information. Never reveal your Internet Banking or ATM PIN or account information to anyone. 10 easy ways to protect yourself
If you have queries about any e-mail from Maybank or are suspicious that someone may be trying to get your PIN or account information under false pretences, contact our Maybank2U Cambodia Hotline +855 98/99 888 028 immediately. |
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Privacy Policy Our commitment to your privacy Our customers have always been our top priority and Maybank (Cambodia) Plc. is dedicated in ensuring that our online financial transactions are private, safe and secure. In short, your privacy is our top priority. This privacy policy is designed to explain some of the privacy principles we abide by, in providing a responsible and reliable online experience. Types of information When applying for any of Maybank (Cambodia) Plc. products or services, or to perform any of your banking transactions online via this website, you will be required to provide us with information such as your name, age, gender, ID, contact information including email address and other information as necessary, where applicable, financial information such as income, assets and liabilities may be required as well. Use of information The information gathered is used primarily to provide you the financial services you have requested, evaluate your financial needs, prevent fraud and offer additional products or services that we believe may be of benefit to you. We may use the information to improve our website, our products and services. We may periodically send promotional emails about new products, special offers or other information which we may think you may find interesting. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. Employee access Employee access is only limited to authorize employees who are fully trained in handling your information. These authorized personnel are required to ensure the confidentiality of your information and to respect your privacy at all times. Employees who have accessed to your information will be subjected to disciplinary action should they fail to observe this privacy policy. Security measures adopted to protect user information We protect your information in a highly secure data centre, adhering to strict computer security standards. We have put in place privacy protection control systems designed to ensure that our customers' information remain safe, secure and private. For more information on our security measures, please refer to our security statement. Sharing of information Besides sharing of information between members of the Maybank (Cambodia) Plc.,we do not disclose your information to any third party or external organizations. This is in view of our strict compliance to law on Banking and Financial Institutions. However, to ensure that you benefit from our full range of products and services, your nonfinancial information may, from time to time, be provided to our alliance partners, suppliers and/or any other parties. Should any information be provided to these entities, we will make every effort to ensure that the entity has adopted at least the same customer privacy standards as Maybank (Cambodia) Plc. If you do not wish to share your information with any other entities, or you do not want to be solicited for products or services offered by Maybank (Cambodia) Plc., or entities it provides information to, please write in to us or email us at mbb@maybank.com.kh Links to other Websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Hence, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. |
